Title: Treo 650 won’t sync to any Outlook Folder

Date: 02/12/2005

Computer Effected: Standard Dell Desktop, Win XP, Outlook 2003

Symptoms: Every time the device was synced the error log would report that outlook didn’t sync because the required folder wasn’t found. It couldn’t find Personal FoldersContacts even though the folder was there.

Also there was no Palm Syncronization item in the Personal Folders. Although while I was working on it I didn’t realize this.

Description - Steps Taken:

Upgraded the palm-Outlook conduits.

Moved the outlook data store (pst file) off of the server on to the local machine.

Deleted and recreated the mail profile using a different profile name. (there were detailed instructions for this proceedure)

Solution:

Eventually I allowed Outlook to create a new default folder set and the next sync worked properly. So I copied all of the data from the original .pst file into the new default folder set. I noticed that the new folder set did contain a Palm Syncronization item. The sync continued to work while I added the old data.

Then I closed the original data folder and renamed it to outlook_original.pst. I closed Outlook and moved the new data file (outlook.pst) to the server location of the users outlook data and restarted outlook. It asked for the new data file location and then after another restart it worked normally. Tested sync and it worked.

I would like to see if I could have just dragged the "Palm Syncronization" item from the Personal Folders list in the new file to the old .pst file and then made that one the primary folder would it work without all the copying.

Links:

Palm - Outlook contuit update patch. (palmone.com)